Frequently Asked Questions

Check-in is from 4:00 PM and check-out is by 10:00 AM.

Yes! We do our very best to accommodate early check-ins or late check-outs when possible — and we don’t charge for this service if we can make it happen.

Absolutely! We accept same-day bookings, subject to availability.

You can book directly by contacting us via phone or email for personalised service

Our cancellation policy varies based on your rate type. Please refer to your booking confirmation or contact us for more details.

 Yes! All our properties include fast-speed WiFi — perfect for work or streaming.

Yes, fresh towels and quality bed linen are included in every stay.

For extended stays, we offer complimentary refreshes, including clean linen and towels.

Yes, all our accommodations come with a fully equipped kitchen so you can cook just like at home.

Yes our properties include laundry facilities — please check the property description or ask us directly.

Yes, all properties have a smart TV, some with streaming services included.

Yes, we specialise in serviced accommodation for contractors — with practical amenities, great locations, and comfort for longer stays.

Most of our properties offer self-check-in for your convenience, with detailed instructions provided in advance.

Yes, you’ll be assigned a Single Point of Contact (SPOC) for any help or questions during your stay.

Yes, we offer 24/7 support in case of emergencies or urgent needs.

Definitely! Several of our properties are family-friendly, with multiple bedrooms and homely touches.

Yes, we can accommodate groups and teams — ideal for work crews or families.

Yes, parking is available, although it varies by property. Some properties offer private driveways, while others may involve a small fee for secure parking nearby.

We offer properties across Hull and surrounding areas, close to major work sites, amenities, and transport links.

We accept major credit/debit cards, bank transfers, and corporate invoicing for regular clients.

A refundable damage deposit may be required depending on the property and length of stay — details will be shared at the time of booking.

 Some of our properties may be pet-friendly — please contact us directly to check before booking.

A standard cleaning fee is included in your booking — no surprise charges!

Yes, interim cleaning services are available for longer bookings — just let us know what you need.

We can provide baby equipment upon request — subject to availability.

Yes, we offer competitive rates and tailored packages for long-term and repeat contractor stays.

 We love welcoming back familiar faces — ask about our loyalty perks for returning guests!