Betto Accommodation Services - Terms and Conditions

1.1 Your stay with us does not confer exclusive possession of the property to the client or guest, nor does it create a landlord-tenant relationship between the operator and either the client or guest. Neither the client nor the guest will be entitled to any tenancy rights, including statutory protection under the Housing Act 1988 or any other form of security of tenure.

1.2 Rates are subject to change without notice.

1.3 Parking may be available at some accommodations, subject to availability. Please note that parking may incur an additional charge.

1.4 Our accommodations are fully self-service. We provide basic starter essentials, such as toilet paper and cleaning supplies. Additional items required during your stay are the responsibility of the guest to purchase. Please note, we do not offer hotel-style services. Our apartments are fully unstaffed, self-service accommodations available for both long- and short-term lets. 

2.1 The booking is the responsibility of the booker, who will be held accountable for any damages, issues, or misconduct, including the behavior and conduct of all guests in their party and any visitors. The operator grants the client permission to occupy the property for the duration of the accommodation period, and all visitors are the responsibility of the booker.

2.2 You must be 18 years or older to make a booking. Your booking is made as a consumer, and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.

2.3 We reserve the right to refuse any booking for any reason.

2.4 Check-in is available from 4:00 PM on the start date of your booking, and check-out must be by 10:00 AM on the last day unless otherwise agreed. If you fail to arrive by midday on the day after the start date and do not notify us of a late arrival, we may treat the booking as canceled. Any early arrival or late departure without prior agreement may incur additional charges.

2.5 If you wish to extend your stay, we will do our best to accommodate you, subject to availability.

2.6 If the number of people occupying an apartment exceeds the allowed capacity (which would breach Health and Safety regulations), we reserve the right to charge for additional apartments or ask the excess occupants to vacate the property.

2.7 The sofa bed can be made available for use upon prior request. Please contact the operator for further details. 

 3.1 The client will pay the operator or booking agent:

3.1.1 Full payment is due 7 days before the arrival date. All prices quoted are inclusive of booking fees and charges.

3.1.2 If payment is not received by the required time, we reserve the right to cancel the booking, and any deposit paid will be forfeited.

3.1.3 If the client fails to pay any sums due under this agreement, interest will be charged on the unpaid amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended, from the date payment is due until payment is received in full.

3.1.4 A security deposit may be required at the time of booking, depending on the accommodation. The deposit will be released three days after checkout, provided there are no damages, missing items, or breaches of terms and conditions that require additional charges.

3.1.5 The apartment and its contents must be left in the same condition as found on arrival, including cleanliness. All rubbish should be disposed of in designated bins, used towels should be left in the bath or shower, and all items should be returned to their original places. Any additional cleaning required will be charged to the guest. 

4.1 In the unlikely event we have to cancel or make a change to your accommodation, we will use all reasonable efforts to contact you as soon as possible to explain the situation. We will inform you of the cancellation or change and, if possible, offer alternatives. If the alternatives are unacceptable, the booking will be treated as canceled, and any money paid will be refunded within 7 days.

4.2 We are not liable for any changes, cancellations, or effects on your booking due to events beyond our control (force majeure). This includes but is not limited to war, civil unrest, terrorist activity, natural disasters, fire, adverse weather conditions, or any similar event.

4.3 If you wish to alter your booking, we will do our best to accommodate your requests. However, you will be responsible for any additional expenses incurred due to the change. We may also charge an amendment fee to cover administrative costs.

4.4 Cancellations or modifications made up to 7 days before the arrival date will incur no charge.

4.5 Cancellations or modifications made after the 7-day period, or no-shows, will result in the total price of the reservation being charged.

4.6 No refunds will be issued for non-arrivals. 

5.1 We shall not be held liable for any death or personal injury to you or any members of your party, unless such injury results directly from an act or omission on our part.

5.2 Guests using their own electrical appliances (e.g., hairdryers, curlers, tongs, shavers, personal computers, stereos, etc.) must use the appropriate UK adapter. Non-UK plugs used without the correct adaptor or transformer pose a serious fire risk. We request that all heated appliances be switched off and stored safely before leaving the apartment. Portable heaters are strictly prohibited. Any guest found violating this rule may be asked to vacate the property immediately and may incur charges for additional energy usage.

5.3 You are responsible for safeguarding your personal property, and we accept no liability for damage to or loss of such property unless caused by negligence on our part.

5.4 Vehicles and their contents are parked at the owner's risk. We recommend that all cars are locked, and any valuables are kept out of sight.

5.5 Any property left behind in the apartment after departure will be retained for 7 days. After this period, items will be disposed of. If you request the return of items within the 7-day retention period, this will be at your expense. 

6.1 If you lock yourself out of the property between the hours of 8:00 PM and 8:00 AM and require our assistance to re-enter, we reserve the right to charge a fee for entry if it is not due to an issue on our part.

6.2 The operator retains the right to access the property to provide the services outlined in this agreement, perform necessary maintenance, inspect the property, and carry out repairs. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance, to address damage, or in the event of an emergency. We will make reasonable efforts to contact you before entering the property. 

 7.1 We cannot be held responsible for any interruptions or failures to services provided to the apartment, such as gas, water, or electricity. Additionally, we cannot be held liable for any disturbances, damage, or noise caused by maintenance work being carried out within the building. In the event of an equipment breakdown (e.g., televisions, washing machines, ovens, etc.), we will make every effort to repair or replace the item as quickly as possible. However, if the breakdown or damage is caused by the guest’s actions, the guest or booker will be responsible for the repair or replacement costs. 

 7.1 We cannot be held responsible for any interruptions or failures to services provided to the apartment, such as gas, water, or electricity. Additionally, we cannot be held liable for any disturbances, damage, or noise caused by maintenance work being carried out within the building. In the event of an equipment breakdown (e.g., televisions, washing machines, ovens, etc.), we will make every effort to repair or replace the item as quickly as possible. However, if the breakdown or damage is caused by the guest’s actions, the guest or booker will be responsible for the repair or replacement costs. 

 Wireless Broadband Internet is usually available at our properties, however, the operator will not be liable for loss of this service due to connection, environmental, or human error, and no support service is available. For this reason, wireless broadband internet is not a contractual provision. The operator does not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorized access, or viruses. 

 Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call-out. 

10.1 The client will guarantee that any guest will:

10.1.1 Not keep any animals, insects, birds, or reptiles in the property unless already agreed with Betto Accommodation Services (see 10.1.24).

10.1.2 When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.

10.1.3 Not to do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.

10.1.4 Not to do anything that may cause a nuisance or annoyance to Betto Accommodation Services or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance to other guests will result in eviction from the property.

10.1.5 Ensure that at the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition and make good, pay for the repair or replacement of such items of the fixtures, furniture, furnishings, and other effects as shall be broken, lost, damaged, or destroyed save as for reasonable wear and tear excluding matters covered by insurance.

10.1.6 Use the property for residential purposes only and not for any business use.

10.1.7 Not make any alterations to the property.

10.1.8 Indemnify and keep Betto Accommodation Services fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses, or other liability or right arising in any way from this agreement.

10.1.9 Not assign, underlet, sub-licence, charge or part with possession of the whole or any part of the property, take in lodgers, or share occupation of the property with any person in any way.

10.1.10 Not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation Betto Accommodation Services’ furniture and effects.

10.1.11 Not block or put noxious or damaging substances into the sinks, baths, and lavatory cisterns or waste or soil pipes in the property or allow them to overflow.

10.1.12 Not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the property or during bad weather.

10.1.13 To take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the property.

10.1.14 Not change any lock to the property or have any duplicate keys made.

10.1.15 To report any plumbing, electrical, or general problems to Betto Accommodation Services as soon as is practicably possible, and to avoid attempting to remedy such problems independently. Guests must also inform us of any dissatisfaction with any element of the property or their stay while still in-house. Please note that issues or complaints reported after check-out cannot be addressed.

10.1.16 To maintain properly insured to their full replacement value all of the client’s and/or guest’s personal property which is kept either at the property or on the guest’s person.

10.1.17 To use all equipment provided at the property strictly in accordance with its operating instructions and not for any purpose other than its intended use, any cost resulting from misuse will be charged to the guest or booker.

10.1.18 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.

10.1.19 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.

10.1.20 To use any cleaning products, liquids, tablets strictly in accordance with their usage instructions and to ensure that such products are kept out of reach of children. Betto Accommodation Services accepts no liability for misuse of products supplied.

10.1.21 Not to install any portable cooking appliances, heaters, camping stoves, or similar items in the property.

10.1.22 From the 1st July 2007, UK legislation provides that smoking is not permitted in serviced properties. Smokers must vacate the building should they wish to smoke.

10.1.23 We maintain a strict no-smoking policy inside the property, the property car park, or anywhere else within the building. The use of any controlled substance will result in immediate eviction without refund. Where there is evidence of guests smoking within the property, we reserve the right to charge a £100 fee.

10.1.24 Pets may be considered depending on the property. If pets are permitted, there may be an additional charge, and specific conditions will apply. You must obtain prior approval for any pet before booking.

10.1.25 Where charges for any damages or other breaches of the terms and conditions exceed the amount held in the security deposit, we reserve the right to make charges to the card on file to cover the costs incurred.

10.1.26 Any act or event directly resulting from action caused by guests that creates a disturbance to other guests, or any activity that is illegal or compromises the security of the premises, will result in the immediate termination of the reservation and eviction from the property.

10.1.27 No items are permitted to be attached to any part of the property using adhesive materials, pins, or similar methods. This includes all surfaces such as walls, ceilings, windows, or furniture. Any evidence of such actions will result in a charge to the security deposit.

10.1.28 Gatherings or parties of any kind, including hen and stag parties, are not permitted. The maximum booked occupancy of the properties must not be exceeded at any time. Unapproved people in the building are never permitted under any circumstances. We reserve the right to cancel stays with immediate effect and evict any guests found in breach of this clause.

10.1.29 By parking on the premises, you agree to comply with the parking regulations set forth by Betto Accommodation Services. Any unauthorized parking, including but not limited to parking without prior authorization, parking in a non-Betto Accommodation Services resident parking bay, or parking in multiple bays obstructing the access of other guests, will result in a £30 fine. You acknowledge and agree to pay this charge should you fail to adhere to these parking rules.

10.1.30 Any use of foul language, abusive or threatening behavior towards our staff will result in immediate eviction from the property and will result in cancellation of any upcoming bookings without refund. We have a zero-tolerance policy for such behavior and will enforce this in all instances.